Shipping Policy for Jones

At Jones, we are dedicated to getting your favorite makeup products to you as quickly and efficiently as possible. Below you’ll find information regarding our shipping methods, processing times, and other important details.

1. Order Processing Time

• All orders are processed and shipped from our location in Clinton, ME (04927).
• Orders are typically processed within 1-2 business days (Monday through Friday, excluding major holidays).
• Orders placed after 12:00 PM EST on Fridays, weekends, or holidays will begin processing on the next business day.
• Please note that during peak seasons (e.g., holidays, promotional events), processing times may be slightly extended.

2. Shipping Destinations

• Currently, Jones ships exclusively to addresses within the United States, including Alaska, Hawaii, and U.S. territories.
• We do not currently offer international shipping.

3. Shipping Methods & Delivery Times

We offer the following shipping options for your convenience:

• Standard Shipping:
  • Estimated Delivery Time: 3-7 business days after processing.
  • Cost: Calculated at checkout based on weight, dimensions, and destination. Free standard shipping may be offered for orders exceeding a certain value (e.g., “Free standard shipping on orders over $50”).
• Expedited Shipping (if available):
  • Estimated Delivery Time: 2-3 business days after processing.
  • Cost: Calculated at checkout. This option will be presented if available for your location.

Please note: Delivery times are estimates and commence from the date of shipping, not the date of order. Delays can occur due to unforeseen circumstances (e.g., carrier delays, weather, high volume periods).

4. Shipping Costs

• Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your selected shipping method and destination.
• Any applicable shipping fees will be clearly displayed before you complete your purchase.

5. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email from [email protected].
• This email will include a tracking number and a link to the carrier’s website, allowing you to monitor the progress of your delivery.
• Please allow 24-48 hours for the tracking information to update after you receive the shipping confirmation.

6. Shipping Address Accuracy

• Please ensure that your shipping address is entered correctly and completely at checkout. Jones is not responsible for orders shipped to incorrectly provided addresses.
• If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for re-shipping fees.

7. Lost or Damaged Packages

• Jones is not responsible for packages lost or stolen after delivery has been confirmed by the carrier. We recommend ensuring a safe delivery location.
• If your package is marked as delivered but you have not received it, please check around your property, with neighbors, and contact the shipping carrier first.
• If your order arrives damaged, please contact our customer support immediately (within 7 days of delivery) at [email protected] with your order number and clear photos of the damaged items and packaging. We will assist you with a resolution.

8. Contact Us

If you have any questions about our Shipping Policy or your order, please don’t hesitate to reach out:

Email: [email protected] Phone: +1 (207) 334-9639 Address: 69 Victor Ln, Clinton, ME, 04927